Privacy Policy for The Wheatsheaf Bingham

Last updated: [Insert Date]

The Wheatsheaf Bingham (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services, including restaurant and bar reservations, room bookings, events, and other related offerings.

By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

1.1 Personal Information You Provide

We may collect the following information when you interact with our website or contact us:

Name
Email address
Phone number
Postal address
Payment information (processed securely via third-party providers; we do not store card details)
Booking or reservation details
Special requests (e.g., dietary requirements, accessibility needs)
Communication preferences

1.2 Information Collected Automatically

When you visit our website, we may automatically collect:

IP address
Browser type and version
Device type
Pages visited and time spent on the website
Cookies and tracking technology data (see Section 6)

1.3 Third-Party Information

We may receive information from:

Booking platforms
Payment processors
Social media platforms (if you interact with our pages)

2. How We Use Your Information

We use your information to:

Process table, event, and room bookings
Manage payments and billing
Communicate with you about reservations or enquiries
Improve our website and services
Personalise your experience
Send marketing communications (only with your consent)
Ensure safety, security, and fraud prevention
Comply with legal obligations

3. Legal Basis for Processing (UK GDPR)

We process your information under the following lawful bases:

Contract – to fulfil bookings and provide services
Consent – for marketing communications and optional data
Legitimate interests – improving services and ensuring security
Legal obligation – tax, accounting, and regulatory requirements

4. Sharing Your Information

We may share your information with:

Booking and reservation partners
Payment processors
Website hosting and IT service providers
Email and marketing platforms
Legal or governmental authorities when required by law

We do not sell or rent your personal data.

5. Data Retention

We retain your information only as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, or resolve disputes. When no longer needed, your data will be securely deleted or anonymised.

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve performance, remember your preferences, and understand visitor behaviour. You can manage cookie settings through your browser. Disabling cookies may affect certain website functions.

7. Data Security

We use appropriate technical and organisational measures to protect your information from unauthorised access, loss, misuse, or disclosure. However, no online transmission is completely secure.

8. Your Rights

Under data protection laws (including UK GDPR), you have the right to:

Access your personal information
Request correction of inaccurate data
Request deletion of your data
Restrict or object to processing
Request data portability
Withdraw consent at any time

To exercise these rights, please contact us using the details below.

9. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of third-party sites and encourage you to review their privacy policies.

10. Children’s Privacy

Our services are not directed to children under 16, and we do not knowingly collect information from children. If you believe we have collected such information, please contact us.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a new “Last updated” date. Your continued use of the website indicates acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

The Wheatsheaf Bingham